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Introduction

This privacy policy applies to this website and aims to inform users about the following:

  • How their personal data is collected and processed. Personal data includes any information that can identify a user.
  • The rights of users regarding their data.
  • Who is responsible for the processing of the collected and processed personal data.
  • To whom these data are transmitted.
  • The website's policy on cookies.

Definitions

  • User: Internet user connecting to and/or using the website https://www.procare-systems.ch/.
  • Personal Data: Any information that relates to an identified or identifiable person (Swiss Federal Data Protection Act – Section 1, Article 3).
  • Processing: Any operation relating to personal data, regardless of the means and procedures used, including collection, recording, storage, use, modification, communication, archiving, deletion, or destruction of data.

Legal Information

The website is published by Protexim Sàrl, whose registered office is located at Route des Jeunes 5d, CH-1227 Geneva. The publication director is Protexim Sàrl. The website is hosted by: HubSpot, Inc.

Personal Data Collected

Protexim Sàrl exclusively collects personal data related to the relationships it maintains with the user. This includes user contact details such as name, phone number, email address, and other data related to the submission and processing of support requests, as well as technical data related to the use of its website.

Protection of Personal Data

In accordance with Swiss federal law on data protection, Protexim Sàrl, as the data controller, informs users that it processes their personal data. The user understands and agrees that the information they provide through the forms available on the website or by email to the addresses provided on the site is intended for the authorized personnel of Protexim Sàrl for administrative or accounting management purposes.

For any requests related to the protection of personal data, users can contact the data protection officer at: dpo@procare-systems.ch.

Data Collection Responsibilities

As the data controller, Protexim Sàrl is committed to complying with the legal framework in force. It is responsible for establishing the purposes of its data processing, providing users with complete information about the processing of their personal data from the time of collection, and maintaining a register of processing activities that accurately reflects reality. Whenever Protexim Sàrl processes personal data, it takes all reasonable measures to ensure the accuracy and relevance of the data in relation to the purposes for which they are processed.

Purpose of Data Collected

Protexim Sàrl may process all or part of the data for the following purposes:

  • To enable navigation on the website and the management and tracking of services ordered by the user: connection and usage data, invoicing, order history, etc.
  • To prevent and combat computer fraud (spamming, hacking, etc.): hardware used for navigation, IP address, password (hashed).
  • To improve navigation on the website: connection and usage data.
  • To conduct communication campaigns (SMS, email): phone number, email address.

Protexim Sàrl does not sell users' personal data. Personal data is only used when necessary or for statistical and analysis purposes.

Rights of Access, Rectification, and Opposition

In accordance with Swiss federal law on data protection, users of https://www.procare-systems.ch/ have the following rights:

  • Right of access, rectification, updating, or completion of user data.
  • Right to block or delete personal data when they are inaccurate, incomplete, equivocal, outdated, or when their collection, use, communication, or storage is prohibited.
  • Right to withdraw consent at any time.
  • Right to restrict the processing of user data.
  • Right to object to the processing of user data.
  • Right to data portability for data provided by users when these data are subject to automated processing based on their consent or a contract.

If users wish to know how Protexim Sàrl uses their personal data, request correction, or oppose its processing, they can contact Protexim Sàrl in writing at the following address: dpo@procare-systems.ch. In this case, the user must specify the personal data they wish to correct, update, or delete, clearly identifying themselves with a copy of an identity document (ID card or passport).

Requests for the deletion of personal data will be subject to the legal obligations imposed on Protexim Sàrl, particularly regarding the retention or archiving of documents. Finally, users of https://www.procare-systems.ch/ can file a complaint with the competent supervisory authorities.

Protexim Sàrl has 30 days from the receipt of the user's request to respond. Protexim Sàrl may restrict, postpone, or even deny the right of access, rectification, or deletion. In this case, the response will be justified and will explain the reasons for refusal, postponement, or restriction. Once the reasons and/or interests justifying this refusal, postponement, or restriction have disappeared, Protexim Sàrl undertakes to provide the requested information to the user, provided that this is not impossible or does not require disproportionate work.

Non-Communication of Personal Data

Protexim Sàrl refrains from processing, hosting, or transferring the information collected on its users to a country outside the European Union or recognized as "non-adequate" without informing the users in advance. However, Protexim Sàrl remains free to choose its technical and commercial subcontractors, provided they offer sufficient guarantees regarding the requirements of the General Data Protection Regulation and the Swiss Data Protection Act.

Protexim Sàrl undertakes to take all necessary precautions to preserve the security of the information and to ensure that it is not communicated to unauthorized persons. However, if an incident affecting the integrity or confidentiality of user information comes to the attention of Protexim Sàrl, it must inform users as soon as possible and communicate the corrective measures taken.

The user's personal data may be processed by subcontractors (service providers) exclusively to achieve the purposes of this policy.

Data Retention

Data is retained only for as long as necessary to fulfill the purposes of the processing or in compliance with a legal basis to which Protexim Sàrl is subject.

For Internet users: Protexim Sàrl retains data for a maximum of 10 years, in accordance with federal provisions in Articles 127 and 128 of the Swiss Code of Obligations. This is the standard retention period applicable in Switzerland. However, some cantonal provisions may require Protexim Sàrl to adhere to a longer or shorter data retention period. The period starts from the last interaction with Protexim Sàrl.

If the standard retention period is 10 years, data retention periods comply with the recommendations of the FDPIC and/or legal obligations:

  • Lifetime for official documents: official family papers, passport, family booklet, AVS card, diplomas, work certificates, property titles, etc.
  • 5 years for cantonal taxes, public insurance (mandatory AVS, etc.), rent, salary, alimony, doctor, notary, lawyer, craftsman invoices, etc.
  • 3 years for possible fines.
  • 2 years for insurance (private, complementary, household, etc.).

After the retention period expires, the data will be anonymized and/or destroyed.

For Online Applicants

The application file will be retained for as long as it is being processed by authorized persons. The documents submitted and their copies will be deleted immediately if the application is rejected unless the candidate consents to having the application retained for a potential future position.

Use of Cookies

The website uses cookie technology. A cookie is a file stored by the website on the user's hard drive containing information about the user's browsing habits.

Cookie Usage Framework

The website https://www.procare-systems.ch/ may process user information regarding their visit to the site, such as pages viewed and searches performed. This information allows Protexim Sàrl to improve the content of the site and the user's navigation experience.

Cookies facilitate navigation and/or the provision of services offered by the site. The user can configure their browser to allow them to decide whether to accept or reject cookies, either systematically or based on the cookie's issuer. The user can also configure their browser so that acceptance or rejection of cookies is offered on a case-by-case basis before a cookie can be stored on their device. Protexim Sàrl informs the user that, in this case, some of the website's functionalities may not be available.

If the user refuses to store cookies on their device or browser, or if the user deletes those already stored, the user is informed that their navigation and experience on the site may be limited. This could also be the case when https://www.procare-systems.ch/ or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the device, its language and display settings, or the country from which the device appears to be connected to the Internet.

If applicable, Protexim Sàrl disclaims any responsibility for the consequences related to the degraded operation of the site and the services possibly offered, resulting from (i) the refusal of cookies by the user (ii) the inability to save or consult the cookies necessary for their functioning due to the user's choice. The user is informed that the management of cookies and user preferences varies depending on the browser used. This is described in the help menu of the browser, which will allow the user to know how to modify their cookie preferences.

At any time, the user can express and modify their cookie preferences. Protexim Sàrl may also use external service providers to assist in collecting and processing the information described in this section.

These types of cookies are only placed on the user's devices if they consent by continuing to browse the website https://www.procare-systems.ch/. At any time, the user can withdraw their consent to the website https://www.procare-systems.ch/ placing this type of cookie.

Description of Cookies Used by the Site

The website editor draws the user's attention to the fact that the following cookies are used during navigation:

  • Statistics: Statistical cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously. Used by Google Analytics to collect data on the number of times a user has visited the website and the dates of the first and most recent visit.
  • Marketing: Marketing cookies are used to track visitors across websites. The goal is to display ads that are relevant and engaging for the individual user and therefore more valuable to publishers and third-party advertisers. Used by Google Ads to re-engage visitors who are likely to convert to customers based on their online behavior on websites.
  • Functional: Functional cookies are generally set in response to actions made by the user that amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. These cookies are necessary for the proper functioning of the website.

Responsibility

Protexim Sàrl undertakes to exercise due diligence to ensure that users have access to the website at all times. However, it cannot be held responsible for any unavailability of the site, for any reason whatsoever.

The website user acknowledges having read this legal notice prior to using the website and agrees to comply with it.

The user acknowledges having the skills and resources necessary to access and use the site and acknowledges having verified that the computer configuration used does not contain any viruses and is in perfect working order.

Protexim Sàrl cannot guarantee the accuracy and completeness of the information published on its site, nor the continuity of its proper functioning or its complete IT security.

Protexim Sàrl makes every effort to provide users with available and verified information and tools, but it cannot be held responsible for errors, lack of availability of information, and/or the presence of viruses or other logical infections on its site.

The information provided by Protexim Sàrl is for informational purposes only. Protexim Sàrl cannot guarantee the accuracy, completeness, or timeliness of the information published on the site.

The user acknowledges using the information and tools available on the site at their own risk.

Intellectual Property

The site as a whole, as well as each of the elements that compose it independently, including programs and specific developments, and the content including data, text, still or animated images, logos, sounds, graphics, files, are the exclusive property of Protexim Sàrl or third parties who have granted a license to Protexim Sàrl. Any total or partial representation of the site or one of its components without the express authorization of Protexim Sàrl is prohibited and would constitute a violation of Swiss federal law on copyright and related rights (LDA).

The trademarks and logos appearing on the site are registered trademarks by Protexim Sàrl or by third parties. Any reproduction, imitation, or use, whether total or partial, of these distinctive signs without the express authorization of Protexim Sàrl is strictly prohibited and would engage the responsibility of the author.

Modification

Protexim Sàrl reserves the right to modify the content of this legal notice at any time and without notice. Users are therefore invited to consult it regularly.

Links

The links provided to third-party sites do not engage the responsibility of Protexim Sàrl with regard to their conditions of access, their privacy policy, and their content.

Applicable Law and Jurisdiction

This website is governed by Swiss law. Any legal action related to this legal notice will be under the exclusive jurisdiction of the Ordinary Courts of the Republic and Canton of Geneva, with an appeal to the Federal Court in Lausanne being reserved.

Acceptance by the User of the Privacy Policy

By browsing the website, the user certifies that they have read and understood this privacy policy and accepts its conditions, particularly regarding the collection and processing of their personal data and the use of cookies.

Privacy policy last updated on 19.06.2024.

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